WARRANTY, REFUNDS & RETURNS
As a customer, you have rights and duties regarding warranty and returns. To be sure you know what to do in a certain situation, we have summarized the most important rules on this page. If there are any issues or questions relating to the information on this page, do not hesitate to contact us.
All products of NMORE GROUP LTD are covered by a warranty on production failures for three months. If a product is improperly fabricated do not hesitate to get in touch with us. We do not cover issues which are clearly caused by yourself or are due to abrasion. We can request you to send pictures and/or more information about your product.
To claim your warranty, at all times you have to return the damaged product to us. If the damage is clearly due to production failures you discovered within the period of three months, we send you a new free product replacing your current. The shipping costs for returning products to us are on your own account. If your product is damaged and you want to claim warranty, always contact us first using the information in the Questions tab. We take a look at your case, and when we approve the claim you will receive information about how to return your product.
REFUNDS AND CANCELLATIONS
All pre-orders have a discount applied to incentivise sales before stock arrives. Any cancellations made before shipping is made are subject to five euro (€5) service fee, excluding applicable VAT. Any cancellations made after the product was shipped are subject to ten euro (€10) service fee, excluding applicable VAT.
For more information contact us on +357 25 030 343.
After we approved your warranty, you can send us the defective product. Always send the product back along with a short note explanation and your order number. You can find your order number by logging into your account and click on ‘My orders’ on the menu or by checking your email with order details in your mailbox. You can return the product, together with the note containing order details, to:
NMORE GROUP LTD
159, Leontiou A Street
Maryvonne Bld, Office 202
Limassol, 3022, Cyprus
WEBSITE TERMS & CONDITIONS – NMORE GROUP LTD
This agreement applies as between you, the User of this Website and NMORE GROUP LTD, the owner of this Website. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.
No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.
1. DEFINITIONS AND INTERPRETATIONS
In this Agreement the following terms shall have the following meanings:
|“Account”||means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and/or any communications System on the Website;|
|“Content”||means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;|
|“Company”||means NMORE GROUP LTD a limited company registered in the Republic of Cyprus with registration number HE 355502, whose registered address is 159 Leontiou A street, Maryvonne Building, Office 202, Limassol, 3022, Cyprus;|
|“Service”||means collectively any online facilities, tools, services or information that the Company makes available through the Website either now or in the future;|
|“Services”||means the services available to you through this Website, specifically IT support services and other related technology products and gadgets;|
|“Payment Information”||means any details required for the purchase of Services from this Website. This includes, but is not limited to, credit/debit card numbers, bank account numbers and sort codes;|
|“Purchase Information”||means collectively any orders, invoices, receipts or similar that may be in hard copy or electronic form;|
|“Premises”||Means our place of business located at 159 Leontiou A street, Maryvonne Building, Office 202, Limassol, 3022, Cyprus.|
|“System”||means any online communications infrastructure that the Company makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;|
|“User” / “Users”||means any third party that accesses the Website and is not employed by the Company and acting in the course of their employment; and|
|“Website”||means the website that you are currently using (https://mrfixer.eu) and any sub-domains of this site (e.g. subdomain https://clients.mrfixer.eu) unless expressly excluded by their own terms and conditions.|
2. NON-BUSINESS CUSTOMERS
These Terms and Conditions apply to non-business consumer customers only. If you are a business customer, please consult our corporate terms and conditions located here.
3. INTELLECTUAL PROPERTY
Subject to the exceptions in Clause 4 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of the Company, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by the applicable Republic of Cyprus, European and International intellectual property and other laws.
Subject to Clause 5 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express wrote permission to do so by the Company.
3. THIRD PARTY INTELLECTUAL PROPERTY
Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.
5. FAIR USE OF INTELLECTUAL PROPERTY
Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.
6. LINKS TO OTHER WEBSITES
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of the Company or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
7. LINKS TO THIS WEBSITE
Those wishing to place a link to this Website on other sites may do so only to the home page of the site (https://mrfixer.eu) without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of the Company. To find out more please contact us by email at firstname.lastname@example.org or call us directly at +357 25 030 343.
8. USE OF COMMUNICATION FACILITIES
When using the enquiry form or any other System on the Website you should do so in accordance with the following rules:
- You must not use obscene or vulgar language;
- You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
- You must not submit Content that is intended to promote or incite violence;
- It is advised that submissions are made using the Greek, English and Russian languages as we may be unable to respond to enquiries submitted in any other languages;
- The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
- You must not impersonate other people, particularly employees and representatives of the Company or our affiliates; and
- You must not use our System for unauthorised mass-communication such as “spam” or “junk mail”.
You acknowledge that the Company reserves the right to monitor any and all communications made to us or using our System.
You acknowledge that the Company may retain copies of any and all communications made to us or using our System.
You acknowledge that any information you send to us through our System or post on the forums, chats, support forms or similar may be modified by us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon our use of such information must be communicated to us in advance and we reserve the right to reject such terms and associated information.
In order to procure Services on this Website and to use the chats, forums and support helpdesk facilities you are required to create an Account (or in most case you will be pre-provisioned the Account) which will contain certain personal details and sometimes Payment Information which may vary based upon your use of the Website as we may not require payment information until you wish to make a purchase. By continuing to use this Website you represent and warrant that:
- all information you submit is accurate and truthful;
- you have permission to submit Payment Information where permission may be required; and
- you will keep this information accurate and up-to-date.
Your creation of an Account is further affirmation of your representation and warranty.
- It is recommended that you do not share your Account details, particularly your username and password. The Company accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
- If you have reason to believe that your Account details have been obtained by another without consent, you should contact the Company immediately to suspend your Account and cancel any unauthorised orders or payments that may be pending. Please be aware that orders or payments can only be cancelled up until provision of Services has commenced. In the event that an unauthorised provision commences prior to your notifying us of the unauthorised nature of the order or payment, the Company accepts no liability or responsibility and you should make contact with the third party service provider detailed in the Purchase Information. Following an investigation, it shall be determined whether or not to cancel the Services and make a full or partial refund of the payment].
- When choosing your username you are required to adhere to the terms set out above in Clause 8. Any failure to do so could result in the suspension and/or deletion of your Account.
10. TERMINATION AND CANCELLATION
- Either the Company or you may terminate your Account. If the Company terminates your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.
- If the Company terminates your Account, any current or pending orders or payments on your Account will not be cancelled, however, provision of Services will be suspended.
- The Company reserves the right to cancel orders or payments without stating reasons, for any reason prior to processing payment or commencing Services provision.
- If orders or payments are cancelled for any reason prior to the commencement of Services provision you will be refunded any monies paid in relation to those purchases.
- If you terminate your Account any non-completed orders or payments will be cancelled and you will be refunded any monies paid in relation to those orders.
- Any and all monies are due for payment on completion of the order or on the dates, or intervals specified in that order as may be appropriate unless alternative arrangements are agreed between the Purchaser and the Company.
- Interest will be charged on weekly basis, commercial interest at 25% above the base rate of the Bank of Cyprus obtaining at the time.
12. SERVICES, PRICING AND AVAILABILITY
- Whilst every effort has been made to ensure that all descriptions of Services available from the Company correspond to the actual Services, the Company is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Services, not different Services altogether. Please refer to sub-Clause 13.4 for incorrect Services.
- Where appropriate, you may be required to select the required to be an existing client with corporate IT support subscription or to buy a certain package on this website with the corresponding number of available resources, such as prepaid time.
- The Company does not represent or warrant that such Services will be available. Availability indications sometimes are provided on the Website, however, these may not take into account orders that have taken place during your visit to the web site or any offline orders we have received during that time.
- All pricing information on the Website is correct at the time of going online. The Company reserves the right to change prices and alter or remove any special offers from time to time and as necessary. All pricing information is reviewed and updated bi-monthly.
- In the event that prices are changed during the period between an order being placed for Services and the Company processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price or possibility to change your order.
- All prices on the Website do not include VAT. The Company’s TIC/VAT Number is CY10355502H.
13. PROVISION OF SERVICES
- Provision of Services shall commence when full payment has been received or as otherwise detailed in the Terms & Conditions pertaining directly to those Services.
- The Company shall use its best endeavours to provide the Services with reasonable skill and care.
- Provision of all Services shall be subject to the Terms and Conditions pertaining directly to those Services.
- In the event that Services are provided that are not in conformity with your order and thus incorrect, you should contact us within 10 days to inform us of the mistake. The Company will ensure that any necessary corrections to the Services provided are made within 7 working days.
- The Company reserves the right to exercise discretion with respect to any alterations to Services under the provisions of this Clause 13. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:
- Any use or enjoyment that you may have already derived from the Services;
- Any characteristics of the Services which may mean that cessation of provision is impossible without significant further work on the part and at the expense of the Company.
Such discretion to be exercised only within the confines of the law.
- THE COMPANY makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service or Services.
- No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
- No part of this Website is intended to constitute a contractual offer capable of acceptance.
- Whilst the Company uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.
16. CHANGES TO THE SERVICE AND THESE TERMS & CONDITIONS
The Company reserves the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If the Company is required to make any changes to Terms and Conditions by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.
17. AVAILABILITY OF THIS WEBSITE
The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
The Company accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
18. LIMITATION OF LIABILITY
To the maximum extent permitted by law, the Company accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk.
Nothing in these Terms and Conditions excludes or restricts the Company’s liability for death or personal injury resulting from any negligence or fraud on the part of the Company.
Nothing in these Terms and Conditions excludes or restricts the Company’s liability for any direct or indirect loss or damage arising out of the incorrect provision of Services or out of reliance on incorrect information included on the Website.
Whilst every effort has been made to ensure that these Terms and Conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.
19. NO WAVIER
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
20. PREVIOUS TERMS AND CONDITIONS
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
21. THIRD PARTY RIGHTS
Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and the Company.
All notices/communications shall be given to us either by post to our Premises (see address above) or by email to email@example.com. Such notice will be deemed received three (3) business days after posting if sent by express post, the next business day of sending if the email is received in full on a business day and up to two business days if the email is sent on a weekend or public holiday.
The Company may from time to time send you information about our products and/or services. If you do not wish to receive such information, please click on the ‘Unsubscribe’ link in any non-transaction email which you receive from us. Please note that all transactional emails are mandatory.
23. LAW AND JURISDICTION
These Terms and Conditions and the relationship between you and NMORE GROUP LTD shall be governed by and construed in accordance with the Law of the Republic of Cyprus; the Company and you agree to submit to the exclusive jurisdiction of the Courts of the Republic of Cyprus.